Location: Onsite (San Francisco, CA)

Pay range: $73,000 - $110,000 depending on experience

FLSA Status: Salaried Non-exempt

Purpose

Our Care Coordinator is the face of Eclipse Health and integral to the patient experience. The role is primarily responsible for delivering care coordination services to our patients and physician team. We seek a candidate who is experienced in cultivating personal relationships with patients, organizing and prioritizing projects, and staying two steps ahead of any issues. The ideal candidate thrives in a dynamic environment and approaches challenges with high critical thinking and creative problem-solving skills.

Duties and Responsibilities

• Be the welcoming face of our patients’ experience.

• Be the main point of contact for coordinating care for our patients.

• Answer, screen, and transfer phone calls and secure messages coming to the main practice line during office hours.

• Coordinate and follow up on both in-house and outside appointments, referrals, labs, and imaging.

• Manage a system of clinical and administrative reminders and tasks.

• Assist with prior authorization process for medications and imaging.

• Organize and forward summaries of results and outside visit notes to the physician and RN as soon as available.

• Coordinate transfer of information including records, imaging disks, and laboratory samples between medical offices and institutions.

• Support new patient onboarding, including enrollment paperwork and medical records transfer.

• Maintain a clean and orderly reception area, including a well-stocked supply room.

• Sort incoming packages and mail.

• Assist with vendor communications and coordination as needed.

• Occasionally drop off lab specimens and packages at outside facilities.

Qualifications

• Exceptional professionalism in all personal, telephone, and written interactions.

• Strong understanding of confidentiality and discretion, including HIPAA.

• Minimum 3 years of similar experience, preferably from a medical office or concierge practice setting.

• Computer literacy and high comfort level working across multiple platforms: Apple, G Suite, Electronic Medical Records, etc.

• Adaptability, as roles and responsibilities will change as the practice grows and develops further.

Working Conditions

• Care Coordinators perform most of their duties under typical office working conditions.

• They may speak with patients over the phone, work at a computer, and move between rooms within an office environment.

• May be exposed to infection risk. To protect themselves, they may wear personal protective equipment.

• They work very closely to others and are in regular physical proximity to patients.

• They are occasionally exposed to sound and noise levels that are uncomfortable or distracting.

• They must be exact in their work and meet daily and weekly deadlines.

Physical Requirements

• May need to move around frequently or be on their feet for long periods of time.

• May need to sit for extended periods of time.

• May need to lift and carry up to 25 pounds.

• Extensive and repetitive movements of the wrists, hands, and fingers to operate a computer keyboard and mouse.

• Manual dexterity to handle small office items, paperwork, or office hardware like phones and printers.

• Must adhere to strict sanitary practices and proper hygiene.

Eclipse Health is an equal opportunity employer. We value every applicant and are committed to a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hairstyles), color, ancestry, national origin, religion or creed (including religious dress and grooming practices), age (40 and over), physical or mental disability, medical condition, genetic information, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, reproductive health decision-making, or any other characteristic protected by federal, state, or local law. We also protect against discrimination based on the perception that someone has any of these characteristics, or is associated with someone who does.

If you need a reasonable accommodation at any point in the application or interview process, please let us know.